Support & FAQ
Find answers about the app, your account and data, and troubleshooting. We are here to help you make the most of your relationship with Lunarmates.
Men should receive notifications the day before a new phase is scheduled to start, and women should receive reminders to log their cycle start around the time of their expected period. If you are not getting notifications from Lunarmates, first check that notifications are enabled in both your device system settings, within the app, and/or browser. Also check that your partner notifications are enabled. If refreshing or re-logging in does not resolve the issue, ensure your app is updated to the latest version.
Lunarmates calendar forecasts are based on the registered cycle starts that are logged. Both the man and woman can edit cycle start dates. If dates are unreasonably close together or far apart, the forecast logic will respond illogically or return to a 28-day forecast. Menstruation cycles range from 21 to 35 days in length. Check the dates for the cycle logs to make sure they are recorded or estimated accurately. It can take multiple registrations for the forecast algorithm to adjust to the data.
Lunarmates Insights is your personal hub for observations you have documented. It is currently only available for men. Insights are shown both on the dashboard and public insights are shared in the community forum.
Your privacy is our top priority. Lunarmates uses industry-standard encryption and strict data protection measures to keep your information secure. We never sell your data, and you are always in control of the insights you share. For details, review our full Privacy and Security Policy.
Common knowledge is that the cycle has five phases: Menstrual, Follicular, Ovulation, Luteal, and PMS. The uncommon knowledge we build at Lunarmates is based on the assumption that every day of the 28-day cycle is different — but each day shares overlapping similarities across women. Create an account and navigate to Learn to dive in.
If Lunarmates is running slowly or crashing, try closing and reopening the app, or restarting your device. Make sure you are using the latest version of the app, as updates often include bug fixes as operating systems change. If the issue continues, reach out to our support team.
Need help or have a question not answered here? Our support team is ready to assist. You can contact us directly via contact us or through the app help section. We are here to ensure you generate insights about your relationship with Lunarmates.